Terms of service

Last updated: 28 September 2026

These terms are an agreement between you and NASEEHA DIGITAL HEALTH LIMITED, a company registered in the United Republic of Tanzania (“Naseeha”, “we”, “us”). Boma is a service owned and operated by Naseeha. The terms apply when you use the Boma mobile app or the website getboma.org (together, “Boma”). By creating an account or making or accepting a booking, you agree to these terms and to our privacy policy. If you do not agree, do not use Boma.

1. What Boma does

Boma is an online marketplace that connects guests with hosts offering homes for short and mid-length stays in Tanzania. Hosts, not Naseeha, own or manage the homes and provide the stays. The contract for a stay is between the guest and the host. Naseeha is not a party to it and is not a landlord, hotel, travel agent or insurer. Naseeha runs the platform: it verifies hosts and listings, takes bookings, collects payments on the host’s behalf, pays hosts and helps resolve problems.

2. Your account

• You must be at least 18 years old and able to enter into a binding contract.
• Give accurate, current information and keep it up to date. One person, one account.
• Keep your password private. You are responsible for all activity on your account. Tell us straight away at support@getboma.org if you think someone else has used it.
• You can delete your account at any time in the app or on our account deletion page, unless you still have an upcoming or ongoing booking.

3. Guests

• The total shown at checkout, including any cleaning fee, is what you pay. Boma does not charge guests a service fee.
• A booking is confirmed once payment succeeds, or when a host accepts a “reserve now, pay later” request and you pay by the due date shown. Bookings that are not paid on time expire.
• Follow the house rules, the maximum number of guests and the check-in and check-out times. Leave the home in the condition you found it. You are responsible for loss or damage caused by you or your guests during the stay.

4. Hosts

• You must have the legal right to rent the home, and your listing (photos, description, amenities, price, location and availability) must be accurate and not misleading.
• You must pass Boma’s identity and listing verification before your listing is shown. We may ask for documents such as a NIDA card, passport, business registration or TIN certificate.
• Keep your calendar up to date and honour confirmed bookings. The home must be safe, clean and as described.
• You are responsible for complying with the laws that apply to your hosting, including licences, permits, building or community rules, and declaring and paying any taxes on your income.
• Naseeha charges hosts a commission of 12% on each stay (the nightly price after discounts, plus any cleaning fee). Naseeha collects the guest’s payment as your limited payment collection agent: once the guest has paid Naseeha, the guest’s payment obligation to you is met. We pay the balance to your registered mobile-money account after the guest checks in. We may hold a payout while a dispute, suspected fraud or a legal requirement is being resolved.

5. Cancellations and refunds

Each listing has a cancellation policy (flexible, moderate or strict) shown before you book, and refunds follow that policy. The app shows the refund amount before you confirm a cancellation. If a host cancels a confirmed booking, the guest receives a full refund, and we may apply penalties to the host’s account. Refunds are returned to the original payment method; the time they take to arrive depends on the payment provider.

6. Payments

Payments are processed by our payment provider, AzamPay, by mobile money or card. Prices are in Tanzanian shillings (TZS). Your payment provider or mobile network may charge its own fees. We never see or store your card number or mobile-money PIN.

7. Problems during a stay

If something goes wrong, contact the host first through Boma messages. If it is not resolved, contact us within 24 hours of the problem arising at support@getboma.org. We will look at the evidence from both sides and may, at our discretion, arrange a partial or full refund or rebooking. In an emergency, call 112 first.

8. Rules for everyone

You must not:

• break the law, or use Boma for fraud, money laundering or any illegal activity;
• arrange or take payment for a Boma booking outside Boma;
• discriminate against, harass, threaten or endanger anyone;
• post false, misleading, offensive or unlawful content, or content you do not have the right to share;
• create fake accounts, listings or reviews, or copy, scrape, reverse-engineer or disrupt the app, website or its systems.

9. Reviews and content

Reviews must be honest and based on a real stay. You keep ownership of the photos, text and other content you post. You give Naseeha a non-exclusive, royalty-free, worldwide licence to host, display, adapt and share that content to operate and promote Boma, for as long as it is on Boma. We may remove content that breaks these terms or the law.

10. Our intellectual property

The Boma name, logo, app, website and their content (other than content posted by users) belong to Naseeha or its licensors. You may use them only to use Boma as intended.

11. Suspension and termination

We may warn you, limit features, hide listings, cancel bookings or suspend or close your account if you break these terms or the law, if we suspect fraud, or if it is needed to protect other users, us or the public. Where it is safe and lawful, we will tell you why. If you think we made a mistake, contact support@getboma.org.

12. Disclaimers and liability

We work to verify hosts and listings, but we do not own, inspect every visit to, or manage the homes, and we cannot guarantee the conduct of guests or hosts. Boma is provided “as is” and may sometimes be unavailable. To the fullest extent the law allows, Naseeha is not liable for indirect or consequential loss, loss of profit or loss of data, and our total liability to you for any claim about a booking is limited to the amount you paid or received through Boma for that booking. Nothing in these terms limits liability that cannot be limited by law, including for death or personal injury caused by our negligence or for fraud, or limits your rights under the Fair Competition Act and other Tanzanian consumer protection law.

13. Indemnity

You agree to compensate Naseeha for reasonable losses, claims and costs (including legal fees) arising from your breach of these terms, your breach of the law, or, for hosts, your listing or the stays you provide.

14. Changes to Boma and these terms

We may update Boma and these terms from time to time. If a change is significant, we will tell you in the app or by email before it takes effect. Continuing to use Boma after that means you accept the updated terms. Bookings already confirmed stay subject to the terms in force when they were made.

15. Law and disputes

These terms are governed by the laws of the United Republic of Tanzania. If you have a complaint, contact us first and we will try to resolve it within 30 days. If we cannot, the dispute may be taken to the competent courts of Tanzania. If any part of these terms is found invalid, the rest still applies.

16. Contact

Boma is operated by NASEEHA DIGITAL HEALTH LIMITED, United Republic of Tanzania. Email: support@getboma.org.